Contact Us

Contact us with questions about products, orders, shipping, returns, payments, or your personal information. The sections below explain how to reach us and what to include.

Store Contact Details

You may contact us by email or telephone. We respond to general customer-service inquiries within 2 business days.

Unless otherwise stated, business days are Monday through Friday, excluding U.S. federal holidays. Requests made under a specific policy follow the timelines stated in that policy.

Information for Order Support

Please include these details with an order inquiry to help us find the purchase and review your question:

  • Your order number.
  • The email address used at checkout.
  • A brief description of your question or the issue.
  • Any relevant tracking number, photographs, or carrier notices, when reasonably available.

If information required to review the request is missing, we will tell you what is needed.

Sensitive Payment Information

Do not send a full payment card number, card security code, bank account number, password, or other sensitive payment credentials by email, telephone, or a contact form.

We will never ask you to provide a full card number or card security code through these contact methods. For information about checkout and payment processing, review our Payment Policy.

Contacting Us About Privacy

You may submit a request regarding your personal information by emailing support@hydraofalsk.shop. Describe the request and include the email address associated with your account, order, or previous interactions with the store.

We may ask for information reasonably necessary to verify your identity before fulfilling the request. Do not send identification documents with your initial email. If additional verification is required, we will explain what information is needed and how to provide it through a secure method.

See our Privacy Policy for more information.

Delivery and Tracking Support

For address changes, cancellations, delivery estimates, tracking problems, lost or misdelivered packages, customs charges, or packages returned to sender, review our Shipping Policy.

If a carrier or customs authority unexpectedly requests payment of an import-related charge, contact us before paying whenever possible. If you have already paid the charge, keep the official notice and proof of payment so that we can review it under our Shipping Policy.

Before Sending a Return

Review our Refund Policy before requesting a return or exchange.

Do not mail an item to us until the request has been approved and we have provided return instructions and a prepaid return label.

We do not charge return shipping, restocking, or return processing fees for an approved return or exchange.

Using Our Business Address

The address listed above serves as the store’s office, business contact, shipping, and approved return address. It is not a retail storefront, and we do not offer in-person order pickup.

All approved returns must be sent by mail using the prepaid return label we provide. We do not accept in-person returns or drop-offs.